Returns & Exchanges

Returns can only be accepted if:

  • You request a return within 30 days of receiving your order.
  • The item is unused and in its original condition.
  • The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition.
  • All items, including gift boxes must be protected in secure packaging when you return the item.


We do not accept returns of:

  • Sale Items: We do not offer refunds or credit notes on sale items that have been marked down or red-penned unless the product is faulty, in which case we will provide a full refund (this excludes the 10% welcome code or items purchased using a discount/promo code).
  • Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
  • Gift Cards and Vouchers
  • Consumables
  • Purchases that were made at our stockist.

Please note: All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of KITSENSE as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.


How to return your items/s:


  • Customer is responsible for the cost of shipping the item back to us and the cost of shipping the any exchanged/new item out to the customer;
  • Customer must include a note with the Order Name and Order Number with the returned item;
  • Prior to returning any item, customers are required to contact us and states subject” Return”
  • Read our Return Policy and confirm to agree.
  • Let us know your return resolution. You have the option of a store credit + 10% or a refund to your original payment method.
  • Your return fee (if applicable) will be deducted from your original total.
  • Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 5 business days for your refund to be received once approved.

You will receive email updates every step of the way!

Please return to :


82 Edward St